Return Window

Eligible returns must be initiated within 30 days of delivery. Contact Lootdropbox customer support to request authorization and return instructions before sending a product back.

A request made after the return window may be declined unless we approve an exception or applicable law requires otherwise.

Condition of Returned Items

Unless the return concerns damage, a manufacturing defect, or our error, products must be returned in their original, undamaged, and resellable condition.

• All original components and accessories must be included.
• Original packaging should be intact and returned with the product.
• The item must not have been used, modified, improperly installed, or damaged by the customer.

Proof of Purchase

A receipt, order confirmation, order number, or other acceptable proof of purchase is required for returns and exchanges. This allows us to confirm the purchase, payment method, delivery date, and eligible resolution.

Non-Returnable Items

Unless required by applicable law or the item arrives defective or incorrect, the following products may not be eligible for return:

• Items clearly marked “Final Sale” or non-returnable on the product page.
• Clearance items when the product page states that returns are not accepted.
• Gift cards.
• Personalized, custom-made, or specially commissioned products.
• Products returned without required components or in a condition that cannot reasonably be resold.

Return Shipping Responsibility

Who pays return shipping depends on the reason for the return. Always wait for our instructions before purchasing postage or sending the item.

For customer-paid returns, we recommend using a trackable shipping service and purchasing insurance for higher-value items. Lootdropbox is not responsible for an unauthorized return lost before reaching the approved return destination.

Inspection and Refunds

After a return arrives, we will inspect the item and confirm whether it meets the applicable return conditions. If approved, the refund will be issued to the original payment method.

After Lootdropbox processes the refund, banks and card providers typically require 5–10 business days to post the credit. Actual timing is controlled by the payment provider.

If a returned item is damaged, used, missing parts, or otherwise reduced in value beyond what is reasonably necessary to inspect it, we may deny the return or apply an appropriate deduction to the refund, to the extent permitted by law. We will communicate with you before finalizing that outcome.

Exchanges

Contact us if you would like to request an exchange. Exchanges are subject to item eligibility and replacement availability.

In most cases, the original item must be returned and inspected before the replacement is sent. For preference-based exchanges, the customer is responsible for authorized return and reshipment costs. When an exchange is required because of a verified defect, transit damage, or an incorrect item, Lootdropbox will cover the approved shipping costs.

Restocking Fees

We do not generally charge a restocking fee for authorized returns that arrive on time and meet the conditions in this policy.

If an item is returned damaged, missing parts, materially altered, or outside the approved return terms, we may apply a reasonable restocking fee or deny the return, to the extent permitted by applicable law.

How to Start a Return

Do not send a product back until you receive return authorization and the correct return address from our team.